Refund Policy
We are committed to providing you with a satisfactory service experience
Effective Date: August 1, 2025
Refund Commitment
If you are not satisfied with our services, we provide a reasonable refund policy. We believe that quality service experience is the foundation for building long-term partnerships.
Eligible for Refund
- Refund requests can be made within 7 days of purchase
- Used credits will be deducted proportionally
- Unused credits will be fully refunded
- Refunds will be processed within 3-5 business days
Not Eligible for Refund
- Purchase made more than 7 days ago
- Malicious use or abuse of services
- Violation of terms of service
- Issues caused by improper user operation
Submit Request
Send refund request email to support@imgtoimg.net
Provide Information
Provide order information and refund reason
Confirmation
We will respond with confirmation within 24 hours
Process Refund
After approval, refund will be returned to original payment method
Email Format
Subject: Refund Request - [Order Number]
Content: Please include your username, order number, purchase date, refund reason, and other detailed information
Credit Usage Status
Calculation Example
Assuming you purchased 1000 credits for $100:
- • Used 300 credits (30%)
- • Remaining 700 credits (70%)
- • Refund amount: $100 × 70% = $70
- • Processing time: 3-5 business days
Q: How long does the refund process take?
A: We will respond within 24 hours of receiving your request, and complete the refund within 3-5 business days after approval.
Q: Where will the refund be sent?
A: The refund will be returned to your original payment method (credit card, PayPal, etc.).
Q: Can I get a partial refund?
A: Yes, we will calculate the refund amount proportionally based on your used credits.
Q: Will credits remain after refund?
A: No, after a successful refund, the corresponding credits will be deducted from your account.
If you have any questions about our refund policy, please contact us:
Refund Request Email: support@imgtoimg.net
Policy Statement
This refund policy is effective from August 1, 2025. We reserve the right to adjust the refund policy based on business development, and the latest policy is subject to what is published on this page. Thank you for choosing Img2Img!